Privacy Policy - Rubbish Removal Putney

This Privacy Policy explains how Rubbish Removal Putney collects, uses, stores, shares, and protects personal data relating to all customers and prospective customers in the Putney area. It applies to every individual who uses our rubbish removal, waste clearance, collection, and related services within the area. We are committed to handling personal information in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Rubbish Removal Putney provides waste removal and clearance services for households, landlords, tenants, businesses, and other organisations in the Putney area. In the course of operating our services, we may collect and process personal data about customers, site contacts, payment contacts, and other relevant individuals. We act as a data controller for the personal data we determine the purposes and means of processing.

2. Information We Collect

We collect only the personal data that is necessary for us to provide our services, manage bookings, communicate effectively, comply with legal obligations, and improve our operations. The types of information we may collect include:

Identity information such as name and title.
Contact information such as address, email address, and telephone number.
Service and booking details such as collection location, preferred date and time, type of waste, access instructions, and service notes.
Payment information such as billing details and transaction records, where required for payment processing and accounting.
Communication records such as enquiries, complaints, feedback, and service-related correspondence.
Technical information in limited cases, such as basic website or device data if relevant to the service request process.

We do not intentionally collect special category personal data unless it is strictly necessary and you have provided it voluntarily, or unless another lawful basis applies. We ask that you do not provide sensitive personal information unless it is essential to your request.

3. How We Use Personal Data

We use personal data for the following purposes:

To process enquiries and provide quotations.
To arrange, deliver, and manage rubbish removal services.
To confirm bookings and coordinate access to properties or collection points.
To communicate about service changes, updates, or issues.
To issue invoices, process payments, and maintain financial records.
To respond to complaints, disputes, or customer requests.
To comply with legal, regulatory, tax, and accounting obligations.
To protect our business, staff, and customers from fraud, misuse, or unlawful activity.
To maintain records and improve the quality and efficiency of our services.

We only use personal data in ways that are compatible with the purposes for which it was collected, unless we are required or permitted by law to do otherwise.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing personal data. Depending on the situation, we may rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you, such as arranging and delivering a rubbish removal service.

Legal Obligation

We may process personal data to comply with legal requirements, including accounting, tax, waste transfer obligations, and recordkeeping duties.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing bookings, maintaining service records, preventing fraud, and improving operational efficiency.

Consent

In limited circumstances, we may rely on your consent, for example where you voluntarily provide additional information for a specific purpose. Where consent is used, you may withdraw it at any time.

5. Sharing Your Data and Processors

We do not sell personal data. However, we may share information with trusted third parties where necessary to provide our services, comply with the law, or support our business operations. These third parties may act as processors or independent controllers depending on the circumstances.

Processors are organisations that process personal data on our instructions and under appropriate contractual safeguards. Examples may include:

Payment processors that handle card or online payments.
IT and cloud service providers that store or support our systems.
Administrative and accounting providers that help with invoicing, bookkeeping, or record management.
Communication service providers that support email, telephone, or message delivery.

We may also disclose personal data where necessary to:

Comply with legal or regulatory obligations.
Respond to lawful requests from public authorities.
Protect the rights, property, or safety of our business, staff, customers, or others.

Whenever we use processors, we require them to process data securely, only on our instructions, and in compliance with applicable data protection law.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the reason it is held.

In general:

Service and booking records may be retained for as long as needed to manage the customer relationship and resolve any issues.
Financial and transaction records may be retained for the period required by tax and accounting laws.
Communication records may be kept for a reasonable period to maintain continuity and evidence of instructions or complaints.

When personal data is no longer needed, we will securely delete, destroy, or anonymise it where appropriate.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, misuse, or disclosure. These measures are designed to reflect the nature of the data we process and the risks involved.

While no system can be guaranteed to be completely secure, we work to ensure that access to personal data is restricted to those who need it for legitimate business purposes and are subject to confidentiality obligations where appropriate.

8. International Transfers

Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place to protect it in line with data protection law. Such safeguards may include adequacy regulations or approved contractual protections.

9. Your Rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under the law. These include the right to:

Access the personal data we hold about you.
Rectification of inaccurate or incomplete information.
Erasure of your personal data in certain circumstances.
Restriction of processing in certain situations.
Object to processing based on legitimate interests or direct marketing.
Data portability for information you have provided to us where the legal conditions apply.
Withdraw consent where processing is based on consent.

You also have the right to raise concerns about how we handle your data. If you believe we have not handled your personal data properly, you may seek advice from the relevant data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

10. Children’s Data

Our services are generally intended for adults and business contacts. We do not knowingly collect personal data from children unless it is necessary for a service request and lawfully provided by an adult acting on their behalf. If we become aware that we have collected such data without proper authority, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. Any updates will take effect when published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Applicability to All Customers in the Area

This Privacy Policy applies to all Rubbish Removal Putney customers in the area, including anyone who enquires about, books, receives, or pays for our services within Putney and surrounding local service locations covered by our operations. By using our services, you acknowledge that your personal data may be processed in accordance with this policy and the applicable data protection laws.

13. Summary of Our Commitment

We are committed to treating personal information with care, transparency, and respect. Our approach is based on minimisation, accuracy, security, and lawful processing. We collect only what is necessary, use it for clear purposes, retain it only as long as required, and ensure that processors are used responsibly. Your privacy matters to us, and we aim to handle personal data in a way that supports both effective service delivery and compliance with GDPR principles.

Last updated: 2026