Rubbish Removal Putney Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Putney provides waste collection, clearance, and related disposal services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to begin work, you agree to be bound by these terms. Please read them carefully before arranging any rubbish removal service in Putney or any nearby area covered by the booking.

These terms apply to all standard domestic and commercial removals, including small one-off clearances, large-scale property clearances, garden waste collection, and office junk removal where such services are offered. They are intended to be clear, fair, and consistent with UK consumer law, waste handling rules, and general contract principles. If there is any conflict between these Terms and a written quotation, the written quotation will usually take priority for the specific service details, unless the quotation states otherwise.

In these Terms, references to “we”, “us”, and “our” mean the service provider operating under the rubbish removal or waste clearance arrangement, and references to “you” or “your” mean the customer, homeowner, tenant, landlord, business, agent, or other person requesting the service. Where the context requires, the words “site”, “property”, or “premises” include houses, flats, offices, yards, storage units, gardens, and any other location from which waste is to be collected.

Booking process. A booking is normally made by providing details of the waste type, estimated volume, access conditions, address, preferred date, and any special handling requirements. We may provide an initial estimate based on photographs, descriptions, or a site visit. However, the final price may change if the waste quantity, access, or material type differs from the information supplied. By accepting a quotation or confirming a time slot, you authorise us to attend the site and assess the waste for collection.

Bookings are subject to availability and acceptance by us. A booking is not guaranteed until we have confirmed it, whether verbally, in writing, or by electronic message. We may refuse or cancel a booking at our discretion where the request is unsafe, unlawful, outside our service scope, or where we believe the information provided is inaccurate. If a booking is accepted on the basis of misleading information, we may revise the quotation or withdraw from the service.

It is your responsibility to ensure that the premises are accessible at the agreed time and that any necessary permissions have been obtained. This includes permissions from landlords, managing agents, building managers, neighbours where access is shared, and any other person whose consent may be required. If entry is delayed or impossible because access is blocked, keys are unavailable, parking is prohibited, or the site is not ready, we may charge waiting time, a wasted journey fee, or cancellation costs.

Payments. Unless otherwise agreed in writing, payment is due on completion of the work or immediately upon issue of the invoice. We may require a deposit or part payment for larger jobs, commercial clearances, same-day bookings, or services involving specialist disposal costs. Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking. We are not obliged to begin work until any required deposit has been received.

The price may include labour, loading, transportation, and disposal fees, but it may exclude additional charges such as congestion-related delays, parking permits, waiting time, extra labour caused by inaccessible waste, or specialist treatment for restricted items. If the quantity or composition of the waste changes after the quotation is given, we may adjust the price accordingly. You will be informed of any material change before additional charges are incurred, where reasonably practicable.

All quoted or invoiced amounts are payable in pounds sterling unless otherwise stated. Where the customer is a business, we may issue invoices with stated payment terms. Overdue amounts may be subject to reasonable recovery costs and interest in accordance with applicable law. If a payment is reversed, disputed without proper basis, or not honoured, we reserve the right to suspend future services and pursue recovery of sums due.

Cancellations and rescheduling. You may cancel or move a booking, but notice should be given as early as possible. If you cancel sufficiently in advance and we have not incurred any non-recoverable costs, no cancellation charge may apply. However, where we have allocated vehicles, staff, disposal arrangements, or third-party costs in reliance on your booking, a reasonable cancellation fee may be charged.

If cancellation is made on the day of service, after arrival, or after work has started, you may be charged for labour, transport, fuel, and any disposal-related expenditure already incurred. Where waste has already been loaded and processed, no refund will be available for that portion of the service. If you wish to reschedule, we will try to accommodate a new time or date, but availability cannot be guaranteed. Any rescheduled booking may be subject to updated pricing if conditions have changed.

We may also cancel or postpone a booking if weather conditions, road access, safety concerns, unlawful waste contents, or circumstances beyond our reasonable control prevent us from carrying out the work safely and lawfully. In such cases, we will endeavour to arrange a revised appointment or refund any prepayment for the unperformed part of the service, subject to deductions for costs already properly incurred.

Liability and customer responsibilities. We will carry out services with reasonable care and skill. However, because rubbish removal often takes place in occupied properties, tight access areas, and premises containing fragile or valuable items, you must ensure that any items not intended for removal are clearly separated, identified, or otherwise protected. We will not be responsible for accidental removal of items that were not clearly distinguished from the waste, unless the mistake was caused by our own negligence.

You are responsible for informing us about any hazardous, clinical, electrical, heavy, sharp, or potentially dangerous materials before the service begins. If such items are concealed, incorrectly described, or mixed with general waste, we may refuse collection, charge extra, or require the job to be paused until the issue is resolved. We do not accept responsibility for damage caused by pre-existing defects, structural weakness, poor access conditions, or items that are inherently fragile unless we have specifically agreed to handle them and have failed to act with reasonable care.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Subject to that, we are not liable for indirect loss, loss of profit, loss of business, or consequential damage arising from delays, cancellations, or lawful refusal to collect prohibited materials. If we are found liable for any loss, our liability will be limited to the total price paid or payable for the relevant service, except where a greater limit is required by law.

Waste regulations and prohibited materials. All waste collected under Putney rubbish removal services must be presented in a lawful and safe manner. We are required to comply with UK waste management legislation, including the duty of care obligations that apply to waste transfer, handling, transport, and disposal. You must provide accurate descriptions of the waste and, where required, cooperate with any reasonable request for information about its origin, type, and contents.

We may ask to inspect waste before loading. If we suspect the presence of prohibited, hazardous, or regulated items, we may decline to remove them or may require specialist handling at additional cost. Prohibited or restricted items may include asbestos, chemicals, oils, gas bottles, clinical waste, solvents, pressurised containers, fireworks, oils, paint in large volumes, and any item that cannot lawfully be carried or disposed of under the applicable waste framework. We may also refuse items that are contaminated or not safely separable from other materials.

Where any waste transfer note, receipt, or similar record is required, you agree to provide the information reasonably needed to complete it accurately. We may issue documentation confirming collection and disposal arrangements, but this does not guarantee the contents of mixed waste beyond what was visibly inspected or declared. You remain responsible for ensuring that the waste presented for collection is lawful for transfer and that no prohibited substances are hidden among general rubbish or household items.

Access, delays, and site conditions. You must ensure that the site is safe and reasonably accessible for our team, vehicle, and loading equipment. This includes keeping routes clear of obstacles, securing pets, and warning us about stairs, narrow hallways, low ceilings, parking restrictions, or other practical difficulties. If we need to carry waste over an unusually long distance or through difficult access, additional charges may apply.

We are not responsible for delays caused by traffic, road closures, permit issues, force majeure events, adverse weather, acts of third parties, or inaccurate information supplied by you. If a delay occurs, we will use reasonable efforts to complete the job within a revised schedule, but time is not of the essence unless expressly agreed in writing. Where a booked time slot is missed because of circumstances outside our control, the service may be rearranged rather than cancelled.

Any estimate of loading time, vehicle capacity, or number of staff required is based on the information available at the time of quotation. If the actual job proves to be larger or more complex, we may amend the service approach or price. You agree not to instruct our team to undertake work that exceeds the agreed scope without prior approval. For clarity, we are entitled to refuse any request that would create a safety hazard or breach legal disposal requirements.

Complaints and service issues. If you believe there has been an error, damage, or omission in the service, you should notify us as soon as reasonably possible and provide relevant details. We may ask for photographs, descriptions, or other evidence so that we can assess the issue properly. Where a genuine problem has occurred and is attributable to us, we may choose to re-perform the affected part of the service, offer a reasonable price adjustment, or provide another appropriate remedy in accordance with applicable law.

Complaints will be considered on a case-by-case basis. We will not accept responsibility for issues caused by inaccurate instructions, hidden defects, poor packaging, unsuitable access, or items that were not clearly included within the service request. Any claim relating to damage or missing items must be raised promptly so that the matter can be investigated while evidence remains available. Failure to notify us within a reasonable time may limit our ability to respond effectively.

These Terms do not affect your statutory rights as a consumer. Where you have engaged us as a consumer, any rights you have under the Consumer Rights Act 2015, Consumer Contracts Regulations where applicable, and other mandatory legislation remain protected. If any term in this document is found to be invalid or unenforceable, the remaining terms will continue in full force and effect to the fullest extent permitted by law.

Governing law. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any legal proceedings, subject to any mandatory consumer protections that apply. If you are located outside England and Wales, you agree that the service is nevertheless provided under English law unless we expressly agree otherwise in writing.

For the avoidance of doubt, nothing in these Terms limits our obligation to comply with statutory requirements applicable to waste carriers, transfer documentation, environmental protection, health and safety, and consumer fairness. Any variation to these Terms must be agreed in writing by an authorised representative. A failure by us to enforce any provision immediately does not mean that provision has been waived.

By booking a service, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that the waste offered for collection is accurately described, legally transferable, and ready for lawful removal under the agreed rubbish collection or waste clearance arrangement.