Rubbish Removal Putney Privacy Policy
This Privacy Policy explains how Rubbish Removal Putney collects, uses, stores and protects your personal data when you use our rubbish removal and related services in the Putney area. It applies to all Rubbish Removal Putney customers and prospective customers within our service area, regardless of the service package or communication channel used.
Who We Are
Rubbish Removal Putney provides household and commercial waste and rubbish removal services in and around Putney. For the purposes of the UK General Data Protection Regulation and other applicable data protection laws, Rubbish Removal Putney is the data controller responsible for the personal data we process about you when you engage with us as a customer or potential customer.
Personal Data We Collect
We only collect personal data that is necessary for us to arrange, provide and manage our rubbish removal services. The types of personal data we may collect include:
Identity and contact details such as your name, address, property access details, email address and telephone number.
Service information such as the type of rubbish removal service requested, service dates and times, notes about access or special instructions, and records of services completed.
Communication records such as enquiries, quotes, emails, messages, feedback and complaints, together with any information you choose to provide when you contact us.
Payment information such as payment confirmations, amounts paid, invoices, and details relating to the method of payment. We do not store full card details if payment is made by card; card data is handled by our chosen payment processor.
Technical and usage information where relevant, including basic information about how you contacted us, such as your phone number, email system or website enquiry form, and any associated logs necessary for security and service quality.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, online enquiry form or other communication methods to request information, a quote or a rubbish removal service. We may also collect data when you enter into a contract with us, make a payment, leave a review or provide feedback.
In some cases we may receive limited personal data about you from third parties, for example when a landlord, letting agent, building manager or other party arranges services on your behalf and provides us with your contact details or property access information to enable us to perform the service.
Lawful Basis For Processing
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contractual necessity. We process your data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, supplying our services, and managing your account and payments.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, handling enquiries and complaints, and maintaining records to support our business operations.
Legal obligations. We process certain data to comply with legal obligations, for example maintaining accounting and tax records, and complying with waste management and environmental regulations where applicable.
Consent. In limited circumstances, such as certain forms of direct marketing or optional communications, we may rely on your consent. Where consent is used, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide rubbish removal and related services, including processing enquiries and bookings, arranging collection times, attending your property and carrying out our services.
To communicate with you before, during and after the provision of services, including confirming bookings, sending updates, requesting access details and responding to questions or complaints.
To manage payments, issue invoices and receipts, and keep records required for our financial management and tax compliance.
To improve our services, including monitoring service quality, analysing feedback and reviewing our operations to ensure that we meet customer needs across the Putney area.
To protect our business, our staff and our customers, including managing disputes, handling complaints and preventing or investigating potential fraud or misuse of our services.
Data Sharing And Processors
We do not sell your personal data. We may share your personal data with selected third parties where this is necessary to deliver our services, meet legal requirements or support our business operations. Such third parties may act as data processors on our behalf or as independent controllers.
Data processors that may process personal data on our behalf include:
Payment processors who handle card and electronic payments and associated security checks.
IT and communication service providers who supply our email, phone systems, booking tools and data storage or backup services.
Accountants and professional advisers who assist us with financial reporting, taxation and legal matters, where access to limited personal data may be necessary.
We enter into appropriate data processing agreements with our processors to ensure that they only process your personal data on our instructions, keep it secure and comply with applicable data protection laws.
We may also share personal data where required to comply with a legal obligation, to respond to lawful requests from public authorities, or to establish, exercise or defend legal claims.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, we retain customer and service records for a period that allows us to manage ongoing services, respond to queries about past work, and meet our tax and financial record keeping obligations. This typically means that records of completed services and related invoices are kept for several years in line with legal and regulatory requirements.
Where data is no longer required for these purposes, we will securely delete or anonymise it so that it can no longer be linked to you.
International Transfers
Our core services are operated within the United Kingdom. However, some of our service providers or their systems may be located outside the United Kingdom or may store data on servers in other countries. Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with applicable data protection laws.
Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, the use of secure systems and, where appropriate, encryption or pseudonymisation.
While we take reasonable steps to protect your personal data, no transmission of data over the internet or by other means can be guaranteed to be completely secure. You are responsible for taking sensible precautions when sharing personal information with us, such as ensuring that you provide details through trusted channels.
Your Data Protection Rights
As a customer or prospective customer of Rubbish Removal Putney within our service area, you have certain rights over your personal data under data protection law. Subject to conditions and legal limitations, these include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any incomplete or inaccurate personal data we hold about you.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where the data is no longer necessary for the purposes for which it was collected and we are not required to keep it for legal reasons.
Object to the processing of your personal data where we are relying on legitimate interests and you consider that your rights and freedoms outweigh our interests.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our grounds for processing it.
Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine readable format, where technically feasible and where processing is based on consent or contract.
Withdraw consent where we rely on your consent to process certain data, without affecting the lawfulness of processing carried out before consent was withdrawn.
How To Exercise Your Rights
If you wish to exercise any of the rights described in this Privacy Policy, or if you have any questions about how we handle your personal data, you can contact us using the contact details provided on our usual customer communication channels. To help us respond efficiently, please provide enough information to identify yourself and specify the right you wish to exercise or the information you require.
We will respond to your request in line with the timeframes set out in applicable data protection laws. We may need to request additional information from you to confirm your identity before we can act on your request.
Complaints
If you are unhappy with how we have handled your personal data, please contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices or changes in legal requirements. When we make changes, we will revise the effective date of the policy and make the updated version available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
