Rubbish Removal Putney Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Putney provides rubbish removal and waste collection services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Rubbish Removal Putney, the provider of the rubbish removal and waste collection services.
1.2 "Customer" means any individual, business, landlord, agent, or organisation who requests or receives services from the Company.
1.3 "Services" means waste collection, rubbish removal, clearance, loading, transportation, and lawful disposal or recycling of waste as agreed with the Customer.
1.4 "Waste" means any rubbish, junk, furniture, appliances, garden waste, household waste, commercial waste, or other materials agreed to be removed by the Company, excluding prohibited or hazardous items unless expressly agreed in writing.
1.5 "Site" means the property, premises, or other location from which the Company is requested to remove Waste.
1.6 "Booking" means a request for Services made by or on behalf of the Customer, whether by telephone, email, online form, or any other method accepted by the Company.
2. Scope of Services
2.1 The Company provides rubbish removal and waste collection services, including household clearances, office clearances, garden waste removal, and general junk collection within its operational area.
2.2 The Company will collect Waste from the Site, load it onto an appropriate vehicle, and transport it to a licensed waste transfer station or disposal or recycling facility, in accordance with applicable waste management regulations.
2.3 The specific scope of each job, including estimated volume of Waste, type of Waste, access arrangements, and any special requirements, will be agreed at the time of Booking or during an on-site assessment.
2.4 The Company reserves the right to refuse to remove any Waste that it reasonably believes to be hazardous, unsafe, illegal to carry, or unsuitable for handling or transport using its standard equipment.
3. Booking Process
3.1 Bookings can be made by contacting the Company through the advertised communication channels. The Customer is responsible for providing accurate information about the Site, access, parking availability, type and approximate quantity of Waste, and any relevant restrictions.
3.2 The Company may provide an estimated quote based on information supplied at the time of Booking. This estimate is not binding and is subject to confirmation by the attending operative upon arrival at the Site.
3.3 In some cases, the Company may need to carry out an on-site assessment before confirming the price and the feasibility of the Service. Any such visit will be arranged at a convenient time for both parties.
3.4 The Booking is considered provisional until confirmed by the Company. Confirmation may be given verbally or in writing. The Company reserves the right to decline a Booking at its discretion.
4. Pricing and Quotations
4.1 Prices are generally based on the volume and type of Waste, weight limits, labour involved, access conditions, and any disposal or additional fees incurred by the Company.
4.2 Unless otherwise stated, quoted prices include loading of Waste from accessible areas, transport, and lawful disposal or recycling fees.
4.3 Any quote provided before on-site inspection is an estimate only. The final price will be confirmed once the operative has inspected the Waste and assessed access, parking, and labour requirements.
4.4 If, after arrival at the Site, the actual Waste or conditions differ significantly from those described at the time of Booking, the Company may adjust the price accordingly. The Customer will be informed before work proceeds. If the Customer does not accept the revised price, the Company may cancel the Service, and a call-out or cancellation charge may apply.
4.5 All prices are stated in pounds sterling and may be subject to applicable taxes or charges as required by law.
5. Payments
5.1 Payment is due in full on completion of the Service unless otherwise agreed in writing prior to the Booking. For certain commercial or regular contracts, alternative payment terms may be arranged.
5.2 The Company accepts payment by cash, card, bank transfer, or other methods as notified to the Customer. The Company may require card details to secure a Booking or may request a deposit for large or complex jobs.
5.3 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal and collection costs.
5.4 Where Services are provided on account, invoices must be settled within the time stated on the invoice. The Company may suspend further Services if outstanding invoices are not paid when due.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by giving notice to the Company using the same or similar contact method as the original Booking.
6.2 If the Customer cancels a Booking more than 24 hours before the scheduled arrival time, no cancellation charge will usually apply, unless specific non-refundable costs have already been incurred by the Company.
6.3 If the Customer cancels a Booking less than 24 hours before the scheduled arrival time, the Company may charge a cancellation fee to cover lost time, administration, and any costs incurred.
6.4 If the Customer fails to provide access to the Site at the agreed time, or if the Company is unable to carry out the work due to incomplete or misleading information provided by the Customer, this may be treated as a late cancellation, and a call-out or cancellation fee may be charged.
6.5 The Company reserves the right to cancel or rearrange a Booking due to operational reasons, adverse weather, vehicle breakdowns, staff sickness, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as practicable and to offer an alternative appointment time.
7. Customer Responsibilities
7.1 The Customer must ensure that the Company and its operatives have safe and reasonable access to the Site, including suitable parking or stopping arrangements for the vehicle in compliance with local parking regulations.
7.2 The Customer must obtain any necessary consents for the Services to be carried out at the Site, including permission from the property owner, building management, or local authority if required.
7.3 The Customer must inform the Company in advance of any hazardous, sharp, heavy, bulky, or otherwise difficult items that form part of the Waste so that appropriate equipment and staffing can be arranged.
7.4 Where items are to be removed from inside a property, the Customer is responsible for ensuring that access routes are clear and that any fragile or valuable items that are not part of the Waste are moved or adequately protected.
7.5 The Customer must not include in the Waste any materials prohibited by law or that the Company has specifically stated it will not accept.
8. Waste Regulations and Prohibited Items
8.1 The Company operates in accordance with relevant UK waste management legislation and holds, or uses subcontractors that hold, appropriate licences and registrations for the collection and transport of controlled waste.
8.2 The Company will only dispose of Waste at authorised facilities and will use reasonable efforts to recycle or recover materials where practicable.
8.3 The Customer acknowledges that certain types of Waste, including but not limited to asbestos, clinical waste, chemicals, solvents, oils, gas bottles, certain electrical items, and hazardous substances, are subject to strict regulations and may be refused, or may incur additional charges and arrangements.
8.4 If the Customer presents any Waste that the Company reasonably believes to be hazardous or non-compliant with applicable regulations, the Company may refuse to remove it or may require additional documentation, packaging, or charges before proceeding.
8.5 Once Waste has been loaded onto the Company vehicle and payment has been made, ownership of that Waste transfers to the Company, and the Company becomes responsible for its lawful handling and disposal.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss or damage arising from inaccurate information provided by the Customer or from failure to comply with these Terms and Conditions.
9.2 While reasonable care will be taken when removing Waste from the Site, the Customer acknowledges that minor scuffs, marks, or superficial damage may occur, particularly when removing large or awkward items from confined spaces. The Customer agrees to move or protect any items or surfaces that are especially delicate, valuable, or at risk.
9.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any other economic loss arising out of or in connection with the provision of the Services.
9.4 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to adverse weather, traffic conditions, accidents, mechanical breakdowns, strikes, or restrictions imposed by authorities.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded by law.
10. Insurance
10.1 The Company maintains appropriate insurance cover for its operations, including public liability insurance. Details of cover may be made available to the Customer on request.
10.2 The Customer is responsible for ensuring that their own insurance policies provide adequate protection for their property and belongings, including during the carrying out of Services on the Site.
11. Complaints and Disputes
11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, ideally on the day of service or within a short period thereafter.
11.2 The Company will investigate any complaint and seek to resolve issues promptly and fairly. The Customer may be asked to provide photographs, descriptions, or other relevant information to assist in the investigation.
11.3 If a dispute cannot be resolved informally, it may be referred to an appropriate dispute resolution process or, ultimately, to the courts of England and Wales as provided for in these Terms and Conditions.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data provided by the Customer for the purposes of managing Bookings, providing Services, handling payments, and dealing with enquiries or complaints.
12.2 The Company will take reasonable steps to keep Customer information secure and will not sell personal data to third parties. Information may be shared with third parties only where necessary for the delivery of Services, legal compliance, or enforcement of these Terms and Conditions.
12.3 By making a Booking, the Customer consents to the processing of their personal data in accordance with applicable data protection legislation.
13. Amendments to Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time. Any revised version will apply to new Bookings and, where reasonably practicable, to ongoing Services after notice has been given to the Customer.
13.2 The current version of these Terms and Conditions will be made available upon request.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed, and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a Booking and by allowing the Company to commence waste collection or rubbish removal services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
